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1. Introduction

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London Massage Therapy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how London Massage Therapy collects, uses, stores and protects your personal information when you visit www.londonmassagetherapy.co.uk, contact us or book a massage.

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We aim to handle your information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

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London Massage Therapy is a massage therapy business providing mobile and on-site massage services in London.
Website: https://www.londonmassagetherapy.co.uk/
Telephone/WhatsApp: 07947 475581
Email: help@londonmassagetherapy.co.uk

For privacy-related questions or requests, please contact us using the details above.

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3. What Information We Collect

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We may collect the following information:

  • Contact information: Your name, telephone number, email address and other contact details you provide.

  • Booking information: Your preferred appointment date, time, treatment and location.

  • Messages and enquiries: Information you share when contacting us by phone, text, WhatsApp or email.

  • Health information: If you choose to share information about injuries, medical conditions, pregnancy or other health concerns relevant to a massage, we may use that information to consider treatment suitability and safety.

  • Technical information: Limited information about your visit to our website, such as your IP address, browser type and cookie data, where applicable.

Please avoid sharing unnecessary personal or medical information.

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4. How We Use Your Information

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We use your information to:

  • Respond to enquiries and requests.

  • Arrange and manage massage appointments.

  • Communicate with you about your booking.

  • Consider relevant health and safety information you choose to share.

  • Operate, maintain and improve our website.

  • Meet applicable legal, accounting and business obligations.

  • Protect our business and help prevent fraud or misuse.

We do not sell your personal information to third parties.

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5. Our Legal Basis for Using Your Information

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We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, these bases may include:

  • Contract: To arrange and provide a massage service you have requested.

  • Legitimate interests: To respond to genuine enquiries, manage our business and maintain website security, where these interests do not override your rights.

  • Legal obligation: To comply with applicable legal and financial record-keeping requirements.

  • Consent: Where you have agreed to a particular use of your information and consent is the appropriate legal basis.

Health information is treated with additional care because it is sensitive personal data. Where we process health information, we will identify an applicable UK GDPR special-category condition, such as your explicit consent where appropriate, and comply with any additional legal requirements.

You may withdraw consent where processing relies on consent. This does not affect processing that has already lawfully taken place.

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6. WhatsApp and Other Booking Platforms

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You may contact London Massage Therapy through WhatsApp, telephone, text message or email.

We also provide links to external booking services, which may include Treatwell, Airbnb and Google.

When you use these services, your information may be collected and processed by the relevant provider under its own privacy policy and terms.

We do not control the privacy practices of external platforms. Please review their privacy policies before providing personal information or making a booking through them.

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7. Cookies and Website Analytics

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Our website may use cookies or similar technologies to support its operation, understand website traffic or improve the visitor experience.

Where non-essential cookies or similar technologies require your consent, we will seek that consent before using them.

You can manage available cookie preferences through our website's cookie controls, where provided. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

The specific cookies and analytics tools used depend on the website's actual configuration.

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8. Who We Share Your Information With

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We may share relevant personal information with trusted third parties where necessary, including:

  • Website hosting and technical support providers.

  • Booking platforms and communication service providers.

  • Accountants or professional advisers, where necessary.

  • Authorities or other parties where required by law.

We only share information where appropriate for the relevant purpose.

We do not sell or rent your personal information for third-party marketing.

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9. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

For example:

  • General enquiries may be deleted when they are no longer needed.

  • Booking and business records may be retained for the period required by applicable legal, tax and accounting obligations.

  • Health information is retained only for as long as necessary for the relevant purpose, subject to any applicable legal requirements.

  • Technical records are retained according to the relevant security, hosting or analytics provider's retention settings.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

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10. How We Protect Your Information

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We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

11. International Transfers

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Some third-party services we use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.

 

12. Your Data Protection Rights

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Under applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information in certain circumstances.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to processing based on legitimate interests.

  • Request a copy of certain information in a portable format, where applicable.

  • Withdraw consent where processing relies on your consent.

To exercise your rights, please contact us using the details in Section 2.

We may need to verify your identity before responding. We will respond within the time limits required by law.

 

13. Complaints

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If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/
Telephone: 0303 123 1113

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14. Links to Other Websites

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Our website may contain links to other websites or third-party services.

We are not responsible for the content, security or privacy practices of those websites. You should read their privacy policies before providing them with personal information.

 

15. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will be published on our website with its updated date.

 

16. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

London Massage Therapy
Telephone/WhatsApp: 07947 475581
Email: help@londonmassagetherapy.co.uk
Website: https://www.londonmassagetherapy.co.uk/

Frequently Asked Questions

 

How much does a massage cost?

A 45-minute massage costs £45, a 60-minute massage costs £60, and a 90-minute massage costs £90. Or book online using the links above to get a discount.

 

What types of massage do you offer?

I offer head, neck and shoulders massage, deep tissue massage, relaxing massage and Brazilian Wood Therapy. If you're unsure which treatment is right for you, please contact us before booking.

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Where do you provide your services?

I serve clients in and around London. Please contact us to confirm arrangements and availability for your preferred location.

 

How can I book an appointment?

Please use the booking options provided on the website or contact me directly for assistance.

 

Which massage should I choose?

The right treatment depends on your preferences and what you're looking for from your appointment. Deep tissue massage offers a more focused approach, relaxing massage prioritises relaxation, and Brazilian Wood Therapy uses specially designed wooden tools to aid with detox and cellulite. Please note: Brazilian Wood Therapy is for females only.

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If you have any questions about suitability, please get in touch before booking.

 

Is massage suitable for everyone?

Massage may not be appropriate in every circumstance. Please tell us about relevant health conditions, injuries, recent surgery, pregnancy or other concerns before your appointment. If you're unsure whether a treatment is suitable, seek advice from an appropriate healthcare professional.

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If you have questions about treatments, availability or service area, I am happy to hear from you.

© BY LONDON MASSAGE THERAPY.

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